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    VanMoof Support & Contact

    How can we help?

    Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.

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    Check your order status

    You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.

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    Want to get in touch?

    We need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us.

    Email

    Email us

    We are experiencing a high volume of support requests, so we may take up to 5 days to reply.

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    Frequently asked questions

    Everything you need to know. Browse by topic to find what you are looking for.

    View our FAQs

    Notice
    We are currently experiencing a high volume of support requests, so we may take up to 5 days to reply. If you need help, please check our troubleshooting tool or FAQs – we answer the most common issues and questions there.

    We're currently exploring a new service approach and can no longer be reached by phone. By making sure we're exclusively available via chat, email, and social media, we believe that we'll be able to provide you with a faster and better service experience overall.