This is how you'll roll
Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.
Help with my bike
Something not right with your bike? We’ll guide you step by step to help solve the problem.
Contact us
Our virtual assistant Boost is always available for instant answers. Boost can also pass you on to our support team.
Book appointment
Need a repair or a maintenance check-up? Plan an appointment with a Bike Doctor first.
FAQ
Browse our frequently asked questions to find answers to all your VanMoof questions.
You can check your order status and find an updated expected shipping date in your My VanMoof account. We may ship your bike and accessories separately, so the estimated shipping time for each part of your order may vary.
Track orderWe need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us.
