Terms & Conditions

1. Agreement: any and every agreement entered into in a signed writing between VanMoof and a Client including these Terms, and any amendment thereto.
2. Bike Doctor: a VanMoof certified bike mechanic who works in VanMoof’s physical store locations & warehouses;
3. Bike Hunting: the process by which a personnel of VanMoof who is specialized in the retrieval “hunting” of stolen VanMoof bikes goes to “hunt”/”look for” stolen VanMoof bikes;
4. Client, You or Your: all natural or legal persons with whom VanMoof enters into an Agreement or with whom VanMoof is negotiating about the conclusion of an Agreement;
5. Consumer: the Client being a natural person who acts for purposes outside a business to whom VanMoof sells and/or delivers Products and to whom VanMoof provides Services;
6. Order: any order issued by a Client to VanMoof in any form whatsoever;
7. Privacy Policy: the statement to be consulted by the Client on the website of VanMoof regarding the processing of personal data, which may be amended from time to time and which is incorporated herein by reference and is located at https://www.vanmoof.com/privacy;
8. Products: any and all goods which are the subject of an Agreement;
9. Services: all services provided by VanMoof to the Client, which are directly linked to the Purchase of a VanMoof Product by a Client (e.g. POMT-Service or POMM-Service as defined in this Agreement);
10. VanMoof or We or Us: The private company with limited liability under Dutch law VanMoof B.V., having its registered offices in Amsterdam, the Netherlands;
11. VanMoof Brand Store: a physical sales or repair or both location of VanMoof, current addresses are listed on the VanMoof Website at https://www.vanmoof.com/stores.

1. In using the POMT-Service and/or the related POMT-Service app, You agree not to engage in any of the following prohibited activities:
2. copying, distributing, or disclosing any part of the POMT-Service in any medium, including without limitation by any automated or non-automated "scraping";
3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the POMT-Service in a manner that sends more request messages to the VanMoof servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that VanMoof grants the operators of public search engines revocable permission to use spiders to copy materials from VanMoof.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
4. transmitting spam, chain letters, or other unsolicited email;
5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the POMT-Service;
6. uploading invalid data, viruses, worms, or other software agents through the POMT-Service;
7. collecting or harvesting any personally identifiable information, including account names, from the POMT-Service;
8. using the POMT-Service for any commercial solicitation purposes;
9. impersonating another person or otherwise misrepresenting Your affiliation with a person or entity, conducting fraud, hiding or attempting to hide Your identity;
10. interfering with the proper working of the POMT-Service;
11. accessing any content on the POMT-Service through any technology or means other than those provided or authorized by the POMT-Service;
12. or bypassing the measures We may use to prevent or restrict access to the POMT-Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the POMT-Service or the content therein;
13. or any other prohibited activity associated with maintaining an eligible Account;
14. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit Your access to the POMT-Service without notice and liability for any reason, including without limitation if in VanMoof’s sole determination You violate any provision of these Terms. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMT-Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the POMT-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMT-Service, delay or failure to perform.

1. You deliberately leaving Your bike unlocked and/or unattended unless You can demonstrate to our reasonable satisfaction that other precautions were taken to protect Your bike;
2. You did not lock Your bike with the VanMoof provided lock at the time it was stolen;
3. a malfunction of any software, application or other material downloaded to Your bike from third parties by You or anyone else using Your bike with Your permission;
4. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on Your equipment;
5. theft from any property unless You can demonstrate to our reasonable satisfaction that there was forced entry to the property or the theft had taken place despite You taking reasonable precautions to protect Your bike;
6. confiscation of Your equipment by any government or public authority;
7. unauthorized adjustment to or alteration of Your bike;
8. war, invasion, act of foreign enemy, hostilities, civil war, terrorism, rebellion, revolution or military or usurped power;
9. any damage to Your bike caused by You or others before the theft of the bike;
10. if Your bike was outside the following countries at the time it was stolen; the Netherlands, Germany, Japan, USA, Belgium, Luxembourg, France, Spain, United Kingdom, Ireland, Austria, Denmark, Finland, Italy, Latvia, Poland, Portugal, Sweden;
11. routine servicing or repairs by anyone not authorized by VanMoof;

1. accessories, including the VanMoof Power Bank, or other equipment attached to the bike after Your equipment was accidentally lost or stolen;
2. when You have not reported the police and entered the crime reference number in the app within seven calendar days after the theft.;
3. when you are requesting the POMT-Service for a different bike which is not subject to the POMT-Service agreement (note: the POMT-Service is applicable to a specific bike frame number and not a user);
4. when You have failed to follow the manufacturer’s instructions.
5. when theft of the bike is covered under any other insurance policy stated under Your name;
6. when more than three (3) thefts occur within the term of Your POMT-Service policy;
7. when the defect or fault is covered by a supplier's guarantee or warranty;
8. when You claim reimbursement for costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.
9. When the bike appears not stolen, but removed by the municipality.

1. Follow the step by step instructions below to report a claim.
2. Confirm that Your VanMoof bike has really been stolen. If possible, contact the owner or management of the last known location of Your bicycle to see if it has been found.
3. Report the theft to the police (or local police if abroad at the time of the theft) as soon as possible and obtain a report or crime reference number together with details of the police station. Report any theft ideally immediately but in no event later than within 7 (seven) calendar days of discovery.
4. Prior to the claim, You must be registered in the VanMoof POMT-Service app and the stolen VanMoof bike must be registered under Your Account.
5. To make a claim please login to Your Account and register Your VanMoof bike as stolen.
6. VanMoof will follow up on Your claim within 48 (forty eight) hours to validate the theft and start the Bike Hunting process.
7. VanMoof will only be able to make use of location tracking with regard to Your VanMoof bike in the event that Your VanMoof bike has been reported by You as stolen at the Police station, and You have enabled this option in the application. The crime reference number is proof for vanMoof that the bike is registered as stolen.
8. Clients have the possibility to transfer the POMT-Service when selling their VanMoof bike to a third party. In this event, the remainder of the POMT-Service will follow the VanMoof bike to the new owner upon completion of applicable registration formalities for establishing and maintaining an account.
9. Should You be eligible for a new bike under the POMT-Service, You will receive one of the same (or better) age and condition subject to article 4.8.10 conditions being met.
10. Should You be eligible for a new bike under the POMT-Service, You will receive one under the condition that You transfer the title of ownership of the old bike to VanMoof. This allows VanMoof to claim the old bike in case it will eventually be recovered.

1. VanMoof reserves the right to define which maintenance checks are to be performed by a Bike Doctor or which can be conducted by the Client themself. In the event of any self-maintenance, the Client agrees to use original VanMoof parts during the maintenance as to avoid not being entitled to the benefits of the POMM-Service. If the Client is not able to prove the maintenance has been performed or any damage is incurred due to the use of non-approved VanMoof parts or accessories, VanMoof reserves the right to invoice the Client for the costs incurred by VanMoof as a result of the incorrect maintenance.
2. Ad-hoc repairs are subject to fair-use of the Product and can be declined should it become evident that the Client is mistreating the Agreement and Product. Fair-use of the Product includes, among other things, the confirmation of the Client with regard to regular maintenance appointments with VanMoof Bike Doctors in the event the Client is being notified via email or in POMM-Service app updates, as to avoid unnecessary damage and/or wear and tear of mechanical items. Not considered fair-use of the Product is using the Product as a delivery bike, for tests, or in a sports event, or in similar circumstances which go beyond the normal use of consumer products.

1. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit Your access to the POMM-Service without notice and liability for any reason, including if in VanMoof's sole determination You violate any provision of these Terms. VanMoof also retains the right to remove or suspend Accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMM-Service are subject to change or elimination at VanMoof's sole discretion. VanMoof reserves the right to interrupt the POMM-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMM-Service, delay or failure to perform.

1. Flat tires, damage due to accidents, damage due to vandalism, damage of electrical components, repair or replacement of parts that fall out of the warranty period, shipping costs to and from service locations.
2. a malfunction of any software, application or other material downloaded to Your bike from third parties by You or anyone else using Your bike with Your permission;
3. The effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on Your equipment;
4. adjustment to or alteration of Your bike without original VanMoof parts/accessories;
5. any damage to Your bike caused by You or others to the bike;
6. routine servicing or repairs by anyone not authorized by VanMoof; or
7. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. The Client shall at all times make any and all information necessary for the execution of VanMoof’s activities available timely and shall warrant the accuracy and comprehensiveness thereof.
2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.
3. The Client shall not copy, modify, reverse engineer, decompile, disassemble or otherwise tamper with the Product, its components and/or the Services.

1. re-supplying the Products with a Product of the same model that is of similar, age, mileage and condition, upon receiving the returned Product;
2. modifying the Products properly;
3. granting the Client a discount on the purchase price to be agreed by mutual consent.
4. VanMoof shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.

1. to suspend the fulfilment of the Agreement until payment has been adequately guaranteed; and/or
2. to dissolve the Agreement with Client entirely or in part;
3. all this without prejudice to VanMoof's other rights under any Agreement whatsoever and without VanMoof being held to any damages.

1. to suspend fulfilment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
2. to suspend all its payment obligations, if any, towards Client;
3. all this without prejudice to VanMoof’s other rights under any Agreement whatsoever and without VanMoof being held to any damages.

1. downloaded and installed by the Client on the Client’s mobile device, or have the mobile device do the updates automatically. The mobile devices updates the Product.
2. updates can be installed by VanMoof or its Certified Specialists when Products are being assembled, brought in for repairs and/or check ups;
3. important updates will be uploaded and installed directly to the Product by VanMoof.

1. Agreement: any and every agreement entered into in a signed writing between VanMoof and a Client including these Terms, and any amendment thereto. 
2. Bike Doctor: a VanMoof certified bike mechanic who works in VanMoof’s physical store locations & warehouses;
3. Bike Hunting: the process by which a personnel of VanMoof who is specialized in the retrieval “hunting” of stolen VanMoof bikes goes to “hunt”/”look for” stolen VanMoof bikes;
4. Client, You or Your: all natural or legal persons with whom VanMoof enters into an Agreement or with whom VanMoof is negotiating about the conclusion of an Agreement;
5. Consumer: the Client being a natural person who acts for purposes outside a business to whom VanMoof sells and/or delivers Products and to whom VanMoof provides Services;
6. Order: any order issued by a Client to VanMoof in any form whatsoever;
7. Privacy Policy: the statement to be consulted by the Client on the website of VanMoof regarding the processing of personal data, which may be amended from time to time and which is incorporated herein by reference and is located at https://www.vanmoof.com/privacy;
8. Products: any and all goods which are the subject of an Agreement;
9. Services: all services provided by VanMoof to the Client, which are directly linked to the Purchase of a VanMoof Product by a Client (e.g. POMT-Service or POMM-Service as defined in this Agreement);
10. VanMoof or We or Us: The private company with limited liability under Dutch law VanMoof B.V., having its registered offices in Amsterdam, the Netherlands;
11. VanMoof Brand Store: a physical sales or repair or both location of VanMoof, current addresses are listed on the Website.

1. The POMT- Service can be purchased at the same time as your VanMoof bike.

1. In using the POMT-Service and/or the related POMT-Service app, You agree not to engage in any of the following prohibited activities:
2. copying, distributing, or disclosing any part of the POMT-Service in any medium, including without limitation by any automated or non-automated "scraping";
3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the POMT-Service in a manner that sends more request messages to the VanMoof servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that VanMoof grants the operators of public search engines revocable permission to use spiders to copy materials from VanMoof.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
4. transmitting spam, chain letters, or other unsolicited email;
5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the POMT-Service;
6. uploading invalid data, viruses, worms, or other software agents through the POMT-Service;
7. collecting or harvesting any personally identifiable information, including account names, from the POMT-Service;
8. using the POMT-Service for any commercial solicitation purposes;
9. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
10. interfering with the proper working of the POMT-Service;
11. accessing any content on the POMT-Service through any technology or means other than those provided or authorized by the POMT-Service;
12. or bypassing the measures We may use to prevent or restrict access to the POMT-Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the POMT-Service or the content therein;
13. or any other prohibited activity associated with maintaining an eligible Account;
14. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMT-Service without notice and liability for any reason, including without limitation if in VanMoof’s sole determination You violate any provision of these Terms. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMT-Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the POMT-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMT-Service, delay or failure to perform.

1. You deliberately leaving Your bike unlocked and/or unattended unless You can demonstrate to our reasonable satisfaction that other precautions were taken to protect Your bike;
2. You did not lock Your bike with the VanMoof provided lock at the time it was stolen;
3. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with Your permission;
4. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
5. theft from any property unless You can demonstrate to our reasonable satisfaction that there was forced entry to the property or the theft had taken place despite You taking reasonable precautions to protect Your bike;
6. confiscation of Your equipment by any government or public authority;
7. unauthorized adjustment to or alteration of Your bike;
8. war, invasion, act of foreign enemy, hostilities, civil war, terrorism, rebellion, revolution or military or usurped power;
9. without a crime reference number from the local police department;
10. when theft of the bike is covered under any other insurance policy stated under Your name;
11. more than three (3) thefts within the term of Your POMT-Service policy;
12. any damage to Your bike caused by You or others before the theft of the bike;
13.  if your bike was outside the following countries at the time it was stolen; the Netherlands, Germany, Japan, USA, Belgium, Luxembourg, France, Spain, United Kingdom, Ireland, Austria, Denmark, Finland, Italy, Latvia, Poland, Portugal, Sweden;
14. routine servicing or repairs by anyone not authorized by VanMoof;
15. any defect or fault covered by a supplier's guarantee or warranty;
16. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. accessories, including the VanMoof Power Bank, or other equipment attached to the bike after your equipment was accidentally lost or stolen;
2. when You have not reported the bike stolen in the app within seven (7) calendar days after You pressed charges or reported it to the police;
3. the POMT-Service is applicable to a specific bike frame number and not a user;
4. not following the manufacturer’s instructions.

1. Follow the step by step instructions below to report a claim.
2. Confirm that Your VanMoof bike has really been stolen. If possible, contact the owner or management of the last known location of Your bicycle to see if it has been found.
3. Report the theft to the police (or local police if abroad at the time of the theft) as soon as possible and obtain a report or crime reference number together with details of the police station. We encourage You to report any theft ideally immediately but in no event later than within 7 (seven) calendar days of discovery.
4. Prior to the claim, You must be registered in the VanMoof POMT-Service app and the stolen VanMoof bike must be registered under Your Account.
5. To make a claim please login to your Account and register Your VanMoof bike as stolen.
6. VanMoof will follow up on Your claim within 48 (forty eight) hours to validate the theft and start the Bike Hunting process.
7. VanMoof will only be able to make use of location tracking with regard to Your VanMoof bike in the event that Your VanMoof bike has been registered as stolen.
8. Clients have the possibility to transfer the POMT-Service when selling their VanMoof bike to a third party. In this event, the remainder of the POMT-Service will follow the VanMoof bike to the new owner upon completion of applicable registration formalities for establishing and maintaining an account.
9. Should you be eligible for a new bike under the POMT-Service, you will receive one of the same (or better) age and condition subject to article 4.8.10 conditions being met.
10. Should you be eligible for a new bike under the POMT-Service, you will receive one under the condition that you transfer the title of ownership of the old bike to VanMoof. This allows VanMoof to claim the old bike in case it will eventually be recovered.

1. VanMoof reserves the right to define which maintenance checks are to be performed by a Bike Doctor or which can be conducted by the Client themself. In the event of any self-maintenance, the Client agrees to use original VanMoof parts during the maintenance as to avoid not being entitled to the benefits of the POMM-Service. If the Client is not able to prove the maintenance has been performed or any damage is incurred due to the use of non-approved VanMoof parts or accessories, VanMoof reserves the right to invoice the Client for the costs incurred by VanMoof as a result of the incorrect maintenance.
2. Ad-hoc repairs are subject to fair-use of the Product and can be declined should it become evident that the Client is mistreating the Agreement and Product. Fair-use of the Product includes, among other things, the confirmation of the Client with regard to regular maintenance appointments with VanMoof Bike Doctors in the event the Client is being notified via email or in POMM-Service app updates, as to avoid unnecessary damage and/or wear and tear of mechanical items.

1. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMM-Service without notice and liability for any reason, including if in VanMoof's sole determination You violate any provision of these Terms. VanMoof also retains the right to remove or suspend Accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMM-Service are subject to change or elimination at VanMoof's sole discretion. VanMoof reserves the right to interrupt the POMM-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMM-Service, delay or failure to perform.

1. Flat tires, damage due to accidents, damage due to vandalism, damage of electrical components, repair or replacement of parts that fall out of the warranty period, shipping costs to and from service locations. 
2. a malfunction of any software, application or other material downloaded to Your bike from third parties by You or anyone else using your bike with Your permission;
3. The effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
4. adjustment to or alteration of Your bike without original VanMoof parts/accessories;
5. any damage to Your bike caused by You or others to the bike;
6. routine servicing or repairs by anyone not authorized by VanMoof; or
7. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. The Client shall at all times make any and all information necessary for the execution of VanMoof’s activities available timely and shall warrant the accuracy and comprehensiveness thereof.
2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.
3. The Client shall not copy, modify, reverse engineer, decompile, disassemble or otherwise tamper with the Product, its components and/or the Services.

1. re-supplying the Products upon the return of the Products;
2. modifying the Products properly;
3. granting the Client a discount on the purchase price to be agreed by mutual consent.
4. VanMoof shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.

1. to suspend the fulfilment of the Agreement until payment has been adequately guaranteed; and/or
2. to dissolve the Agreement with Client entirely or in part;
3. all this without prejudice to VanMoof's other rights under any Agreement whatsoever and without VanMoof being held to any damages.

1. to suspend fulfilment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
2. to suspend all its payment obligations, if any, towards Client;
3. all this without prejudice to VanMoof’s other rights under any Agreement whatsoever and without VanMoof being held to any damages.

VanMoof is allowed to transfer to third parties the rights and obligations described in any Agreement with Client. If obligations of VanMoof are transferred, VanMoof must inform Client aforehand and Client shall be entitled to terminate the Agreement by the date on which the transfer shall take place. In such case, VanMoof shall not be liable for any damages. Except as provided in the Agreement and these Terms, the Client cannot transfer to third parties any rights or obligations from any Agreement unless after consent thereto by VanMoof. Any attempted assignment in violation of this Section shall be null and void. The Agreement shall be binding on any permitted successor or permitted assignee.

We care about Your privacy. In the performance of this agreement we process and safeguard your personal data according to our Our Privacy Policy. See www.vanmoof.com/privacy.

If and insofar as any provision of these Terms cannot be invoked due to any imperative rule of law, the unfair character of these Terms or grounds of reasonableness and fairness, the provision concerned, as far as contents and essence are concerned, shall in all events have a corresponding meaning to such an extent that the provision concerned may indeed be rightfully invoked.

Unless otherwise provided herein, these Terms may be amended on the part of VanMoof by notification to Client. Except as otherwise provided herein or therein, the amended Terms shall apply to all new Agreements as of the day of notification as well as to all current Agreements if and insofar as these are to be carried out after the day of notification. With respect to any websites referred to in these Terms we may revise and update such sites from time to time in our sole discretion. Unless otherwise provided in such websites, all changes are effective immediately when we post them, and apply to all access to and use of the applicable website thereafter. Unless otherwise provided in the website, Your continued use of the website following the posting of revised terms means that you accept and agree to the changes. You are expected to check applicable websites from time to time so You are aware of any changes, as they are binding on You.

1. Agreement: any and every agreement entered into in a signed writing between VanMoof and a Client including these Terms, and any amendment thereto. 
2. Bike Doctor: a VanMoof certified bike mechanic who works in our physical store locations & warehouses;
3. Bike Hunting: the process by which a personnel of VanMoof who is specialized in the retrieval “hunting” of stolen VanMoof bikes goes to “hunt”/”look for” stolen VanMoof bikes;
4. Client, You or Your: all natural or legal persons with whom VanMoof enters into an Agreement or with whom VanMoof is negotiating about the conclusion of an Agreement;
5. Consumer: the Client being a natural person who acts for purposes outside a business to whom VanMoof sells and/or delivers Products and to whom VanMoof provides Services;
6. Order: any order issued by a Client to VanMoof in any form whatsoever;
7. Privacy Policy: the statement to be consulted by the Client on the website of VanMoof regarding the processing of personal data, which may be amended from time to time and which is incorporated herein by reference and is located at https://www.vanmoof.com/privacy;
8. Products: any and all goods which are the subject of an Agreement;
9. Services: all services provided by VanMoof to the Client, which are directly linked to the Purchase of a VanMoof Product by a Client (e.g. POMT-Service or POMM-Service as defined in this Agreement);
10. VanMoof or We or Us: the private company with limited liability under the laws of the United Kingdom VANMOOF UK Ltd., having its registered office in London, United Kingdom;
11. VanMoof Brand Store: a physical sales or repair or both location of VanMoof, current addresses are listed on the Website.

1. The POMT- Service can be purchased at the same time as your VanMoof bike.

1.   In using the POMT-Service and/or the related POMT-Service app, You agree not to engage in any of the following prohibited activities:
2. copying, distributing, or disclosing any part of the POMT-Service in any medium, including without limitation by any automated or non-automated "scraping";
3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the POMT-Service in a manner that sends more request messages to the VanMoof servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that VanMoof grants the operators of public search engines revocable permission to use spiders to copy materials from VanMoof.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
4. transmitting spam, chain letters, or other unsolicited email;
5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the POMT-Service;
6. uploading invalid data, viruses, worms, or other software agents through the POMT-Service;
7. collecting or harvesting any personally identifiable information, including account names, from the POMT-Service;
8. using the POMT-Service for any commercial solicitation purposes;
9. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
10. interfering with the proper working of the POMT-Service;
11. accessing any content on the POMT-Service through any technology or means other than those provided or authorized by the POMT-Service;
12. or bypassing the measures We may use to prevent or restrict access to the POMT-Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the POMT-Service or the content therein.
13. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMT-Service without notice and liability for any reason, including without limitation if in VanMoof’s sole determination You violate any provision of these Terms. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMT-Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the POMT-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMT-Service, delay or failure to perform.

1. You deliberately leaving your bike unlocked and/or unattended unless You can demonstrate to our reasonable satisfaction that other precautions were taken to protect your bike;
2. You did not lock your bike with the VanMoof provided lock at the time it was stolen;
3. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with your permission;
4. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
5. theft from any property unless You can demonstrate to our reasonable satisfaction that there was forced entry to the property or the theft had taken place despite You taking reasonable precautions to protect your bike;
6. confiscation of your equipment by any government or public authority;
7. unauthorized adjustment to or alteration of your bike;
8. war, invasion, act of foreign enemy, hostilities, civil war, terrorism, rebellion, revolution or military or usurped power;
9. without a crime reference number from the local police department;
10. when theft of the bike is covered under any other insurance policy stated under your name;
11. more than three (3) thefts within the term of your POMT-Service policy;
12. any damage to your bike caused by You or others before the theft of the bike;
13. if your bike was outside the following countries at the time it was stolen; the Netherlands, Germany, Japan, USA, Belgium, Luxembourg, France, Spain, United Kingdom, Ireland, Austria, Denmark, Finland, Italy, Latvia, Poland, Portugal, Sweden;
14. routine servicing or repairs by anyone not authorized by VanMoof;
15. any defect or fault covered by a supplier's guarantee or warranty;
16. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. accessories, or other equipment attached to the bike after your equipment was accidentally lost or stolen;
2. when You have not reported the bike stolen in the app within seven (7) calendar days after You pressed charges or reported it to the police;
3. the POMT-Service is applicable to a specific bike frame number and not a user;
4. not following the manufacturer’s instructions.

1. Follow the step by step instructions below to report a claim.
2. Confirm that your VanMoof bike has really been stolen. If possible, contact the owner or management of the last known location of your bicycle to see if it has been found.
3. Report the theft to the police (or local police if abroad at the time of the theft) as soon as possible and obtain a report or crime reference number together with details of the police station. We encourage You to report any theft ideally immedeately but in no event later than within 7 (seven) calendar days. .
4. Prior to the claim, You must be registered in the VanMoof POMT-Service app and the stolen VanMoof bike must be registered under your Account.
5. To make a claim please login to your Account and register your VanMoof bike as stolen.
6. VanMoof will follow up on your claim within 48 (forty eight) hours to validate the theft and start the Bike Hunting process.
7. VanMoof will only make use of location tracking with regard to Your VanMoof bike in the event that Your VanMoof bike has been registered as stolen.
8. Clients have the possibility to transfer the POMT-Service when selling their VanMoof bike to a third party. In this event, the remainder of the POMT-Service will follow the VanMoof bike to the new owner.
9. Should you be eligible for a new bike under the POMT-Service, you will receive one of the same (or better) age and condition.
10. Should you be eligible for a new bike under the POMT-Service, you will receive one under the condition that you transfer the title of ownership of the old bike to VanMoof. This allows VanMoof to claim the old bike in case it will eventually be recovered.

1. VanMoof reserves the right to define which maintenance checks are to be performed by a Bike Doctor or which can be conducted by the Client himself. In the event of any self-maintenance, the Client agrees to use original VanMoof parts during the maintenance as to avoid not being entitled to the benefits of the POMM-Service. If the Client is not able to prove the maintenance has been performed or any damage is incurred due to the use of not approved VanMoof parts or accessories, VanMoof reserves the right to invoice the Client for the costs incurred by VanMoof as a result of the incorrect maintenance.
2. Ad-hoc repairs are subject to fair-use of the Product and can be declined should it become evident that the Client is mistreating the Agreement and Product. Fair-use of the Product includes, among other things, the confirmation of the Client with regard to regular maintenance appointments with VanMoof Bike Doctors in the event the Client is being notified via email or in POMM-Service app updates, as to avoid unnecessary damage and/or wear and tear of mechanical items.

1. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMM-Service without notice and liability for any reason, including if in VanMoof's sole determination You violate any provision of the Terms as described in this article 14.9. VanMoof also retains the right to remove or suspend Accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMM-Service are subject to change or elimination at VanMoof's sole discretion. VanMoof reserves the right to interrupt the POMM-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMM-Service, delay or failure to perform.

1. Flat tires, damage due to accidents, damage due to vandalism, damage of electrical components, repair or replacement of parts that fall out of the warranty period, shipping costs to and from service locations. 
2. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with your permission;
3. The effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
4. adjustment to or alteration of your bike without original VanMoof parts/accessories;
5. any damage to your bike caused by You or others to the bike;
6. routine servicing or repairs by anyone not authorized by VanMoof; or
7. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. The Client shall at all times make any and all information necessary for the execution of VanMoof’s activities available timely and shall warrant the accuracy and comprehensiveness thereof.
2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.
3. The Client shall not copy, modify, reverse engineer, decompile, disassemble or otherwise tamper with the Product, its components and/or the Services.

1. re-supplying the Products upon the return of the Products;
2. modifying the Products properly;
3. to grant the Client a discount on the purchase price to be agreed by mutual consent.
4. VanMoof shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.
5. The Products shall remain completely for the Client’s risk even if VanMoof should carry out any repairs to the Products.

1. to suspend the fulfilment of the Agreement until payment has been adequately guaranteed; and/or
2. to dissolve the Agreement with Client entirely or in part;
3. all this without prejudice to VanMoof's other rights under any Agreement whatsoever and without VanMoof being held to any damages.

1. to suspend fulfilment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
2. to suspend all its payment obligations, if any, towards Client;
3. all this without prejudice to VanMoof’s other rights under any Agreement whatsoever and without VanMoof being held to any damages.

In these general terms and conditions (“Terms”), the following definitions shall apply:

1. Agreement: any and every agreement entered into between VanMoof and a Client including these Terms, any amendment thereto and any actions or legal transactions connected with the execution of that Agreement and, seen in retrospect, any and all actions and legal transactions necessary for entering into that Agreement;
2. Bike Doctor: a VanMoof certified bike mechanic who works in our physical store locations & warehouses;
3. Bike Hunting: the process by which an employee of VanMoof who is specialized in the retrieval "hunting" of stolen VanMoof bikes goes to "hunt"/"look for" stolen VanMoof bikes;
4. Client or You: all natural or legal persons with whom VanMoof enters into an Agreement or with whom VanMoof is negotiating about the conclusion of an Agreement;
5. Consumer: the Client being a natural person who acts for purposes outside a profession to whom VanMoof sells and/or delivers Products and to whom VanMoof provides Services;
6. Order: any order issued by a Client to VanMoof in any form whatsoever;
7. Privacy Policy: the statement to be consulted by the Client on the website of VanMoof regarding the processing of personal data;
8. Products: any and all goods which are the subject of an Agreement;
9. Services: all services provided by VanMoof to the Client, which are directly linked to the Purchase of a VanMoof Product by a Client (e.g. POMT-Service or “POMM-Service” as defined in this Agreement);
10. VanMoof or We or Us: the private company with limited liability under Dutch law VanMoof B.V., having its registered offices in Amsterdam, the Netherlands with respect to Sales and Services purchased on our website or the private company with limited liability under UK law VanMoof UK Ltd, having its registered office in London, UK with respect to Sales and Services purchased in our UK Brandstore(s);
11. VanMoof Brand Store : a physical sales & repair location of VanMoof located in Amsterdam (NL), Paris (FR), London (UK), Berlin (DE), New York (USA), San Francisco (USA), Seattle (USA), Tokyo (JP) & Taipei (TW), current addresses are listed on the Website.

1. The POMT- Service can be purchased at the same time as your VanMoof bike.

1. In using the POMT-Service and/or the app, You agree not to engage in any of the following prohibited activities:
2. copying, distributing, or disclosing any part of the POMT-Service in any medium, including without limitation by any automated or non-automated "scraping";
3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the POMT-Service in a manner that sends more request messages to the VanMoof servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that VanMoof grants the operators of public search engines revocable permission to use spiders to copy materials from VanMoof.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
4. transmitting spam, chain letters, or other unsolicited email;
5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the POMT-Service;
6. uploading invalid data, viruses, worms, or other software agents through the POMT-Service;
7. collecting or harvesting any personally identifiable information, including account names, from the POMT-Service;
8. using the POMT-Service for any commercial solicitation purposes;
9. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
10. interfering with the proper working of the POMT-Service;
11. accessing any content on the POMT-Service through any technology or means other than those provided or authorized by the POMT-Service;
12. or bypassing the measures We may use to prevent or restrict access to the POMT-Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the POMT-Service or the content therein.
13. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMT-Service without notice and liability for any reason, including if in VanMoof’s sole determination You violate any provision of these Terms. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMT-Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the POMT-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMT-Service, delay or failure to perform.

1. You deliberately leaving your bike unlocked and/or unattended unless You can demonstrate to our reasonable satisfaction that other precautions were taken to protect your bike;
2. You did not lock your bike with the by VanMoof provided lock at the time it was stolen;
3. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with your permission;
4. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
5. theft from any property unless You can demonstrate to our reasonable satisfaction that there was forced entry to the property or the theft had taken place despite You taking reasonable precautions to protect your bike;
6. confiscation of your equipment by any government or public authority;
7. adjustment to or alteration of your bike;
8. war, invasion, act of foreign enemy, hostilities, civil war, terrorism, rebellion, revolution or military or usurped power;
9. without a crime reference number from the local police department;
10. when theft of the bike is covered under any other insurance policy stated under your name;
11. more than three (3) thefts within the term of your policy;
12. any damage to your bike caused by You or others before the theft of the bike;
13. if your bike was outside the following countries at the time it was stolen; the Netherlands, Germany, Japan, USA, Belgium, Luxembourg, France, Spain, United Kingdom, Ireland, Austria, Denmark, Finland, Italy, Latvia, Poland, Portugal, Sweden;
14. routine servicing or repairs by anyone not authorised by VanMoof;
15. any defect or fault covered by a supplier's guarantee or warranty;
16. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. accessories or other equipment attached to the bike after your equipment was accidentally lost or stolen;
2. when You have not reported the bike stolen in the app within seven (7) calendar days after You pressed charges or reported it to the police;
3. the POMT-Service is applicable to a specific bike frame number and not a user;
4. not following the manufacturer’s instructions.

1. Follow the step by step instructions below to report a claim.
2. Confirm that your VanMoof bike has really been stolen. If possible, contact the owner or management of the last known location of your bicycle to see if it has been found.
3. Report the theft to the police (or local police if abroad at the time of the theft) as soon as possible and obtain a report or crime reference number together with details of the police station. We encourage You to report any theft within 7 (seven) calendar days, and ideally immediately.
4. You must be registered in the VanMoof app and the stolen VanMoof bike must be registered under your Account.
5. To make a claim please login to your Account and register your VanMoof bike as stolen.
6. VanMoof will follow up on your claim within 48 (forty eight) hours to validate the theft and start the Bike Hunting process.
7. VanMoof will only make use of location tracking with regard to Your VanMoof bike in the event that Your VanMoof bike has been registered as stolen.
8. Clients have the possibility to transfer the POMT-Service when selling their VanMoof bike to a third party. In this event, the remainder of the POMT-Service will follow the VanMoof bike to the new owner.
9. Should you be eligible for a new bike under the POMT-Service, you will receive one of the same (or better) age and condition.
10. Should you be eligible for a new bike under the POMT-Service, you will receive one under the condition that you transfer the title of ownership of the old bike to VanMoof. This allows VanMoof to claim the old bike in case it will eventually be recovered.

1. VanMoof reserves the right to define which maintenance checks are to be performed by a Bike Doctor or which can be conducted by the Client himself. In the event of any self-maintenance, the Client agrees to use original VanMoof parts during the maintenance as to avoid not being entitled to the benefits of the POMM-Service. If the Client is not able to prove the maintenance has been performed or any damage is incurred due to the use of not approved VanMoof parts or accessories, VanMoof reserves the right to invoice the Client for the costs incurred by VanMoof as a result of the incorrect maintenance.
2. Ad-hoc repairs are subject to fair-use of the Product and can be declined should it become evident that the Client is mistreating the Agreement and Product. Fair-use of the Product includes, among other things, the confirmation of the Client with regard to regular maintenance appointments with VanMoof Bike Doctors in the event the Client is being notified via email or in-app updates, as to avoid unnecessary damage and/or wear and tear of mechanical items.

1. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the POMM-Service without notice and liability for any reason, including if in VanMoof sole determination You violate any provision of the Terms as described in this article 14.9. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the POMM-Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the POMM-Service with or without prior notice for any reason. You agree that VanMoof will not be liable to You for any interruption of the POMM-Service, delay or failure to perform.

1. a malfunction of any software, application or other material downloaded to your bike from third parties by You or anyone else using your bike with your permission;
2. he effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on your equipment;
3. adjustment to or alteration of your bike without original VanMoof parts/accessories;
4. any damage to your bike caused by You or others to the bike;
5. routine servicing or repairs by anyone not authorised by VanMoof; or
6. costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. The Client shall at all times make any and all information necessary for the execution of VanMoof’s activities available timely and shall warrant the accuracy and comprehensiveness thereof.
2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.

1. re-supplying the Products upon the return of the Products;
2. modifying the Products properly;
3. to grant the Client a discount on the purchase price to be agreed by mutual consent.
4. VanMoof shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.

1. to suspend the fulfilment of the Agreement until payment has been adequately guaranteed; and/or
2. to dissolve the Agreement with Client entirely or in part;
3. all this without prejudice to VanMoof other rights under any Agreement whatsoever and without VanMoof being held to any damages.

1. to suspend fulfilment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
2. to suspend all its payment obligations, if any, towards Client;
3. all this without prejudice to VanMoof’s other rights under any Agreement whatsoever and without VanMoof being held to any damages.

VanMoof is allowed to transfer to third parties the rights and obligations described in any Agreement with Client. If obligations of VanMoof are transferred, VanMoof must inform Client aforehand and Client shall be entitled to terminate the Agreement by the date on which the transfer shall take place. In such case, VanMoof shall not be liable for any damages. Client cannot transfer to third parties any rights or obligations from any Agreement unless after consent thereto by VanMoof.

We care about the privacy of our Clients. Our Privacy Policy outlines how We use and safeguard your information. By using the product and Service, You are consenting to have your personal data collected, used, transferred to and processed in the Netherlands and other countries as long as the level of privacy protection is similar to that of The Netherlands.

If and insofar as any provision of these Terms cannot be invoked due to any imperative rule of law, the unfair character of these Terms or grounds of reasonableness and fairness, the provision concerned, as far as contents and essence are concerned, shall in all events have a corresponding meaning to such an extent that the provision concerned may indeed be rightfully invoked.

These Terms may be amended on the part of VanMoof by mere notification to Client. In the absence of any protest within 30 (thirty) calendar days after notification the amended Terms shall apply to all new Agreements as of the day of notification as well as to all current Agreements if and insofar as these are carried out after the day of notification.

1. VanMoof: The private company with limited liability under Dutch law VanMoof B.V., having its registered offices in Amsterdam, the Netherlands for home deliveries or The private company with limited liability under English law VanMoof UK Ltd., having its registered offices in London, United Kingdom for all other orders;
2. Client: all natural or legal persons with whom VanMoof enters into an Agreement or with whom VanMoof is negotiating about the conclusion of an Agreement;
3. Agreement: any and every agreement entered into between VanMoof and a Client, any amendment thereto and any actions or legal transactions connected with the execution of that Agreement and, seen in retrospect, any and all actions and legal transactions necessary for entering into that Agreement;
4. Products: any and all goods which are the subject of an Agreement;
5. Order: any order issued by a Client to VanMoof in any form whatsoever.

1. From 13 June 2017, The Peace of Mind Service must be purchased at the same time as your SmartBike or Electrified S. After the purchase date it is not possible to add the Peace of Mind Service to your bike. Prior to 13 June 2017, the Peace of Mind Service came as ‘standard’ for 2 years with all SmartBikes purchased - that policy still applies.

1. In using the Service and/or the App, you agree not to engage in any of the following prohibited activities:
2. copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated "scraping";
3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Service in a manner that sends more request messages to the VanMoof servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that VanMoof grants the operators of public search engines revocable permission to use spiders to copy materials from VanMoof.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
4. transmitting spam, chain letters, or other unsolicited email;
5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service;
6. uploading invalid data, viruses, worms, or other software agents through the Service;
7. collecting or harvesting any personally identifiable information, including account names, from the Service;
8. using the Service for any commercial solicitation purposes;
9. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
10. interfering with the proper working of the Service
11. accessing any content on the Service through any technology or means other than those provided or authorized by the Service;
12. or bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.
13. VanMoof may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Service without notice and liability for any reason, including if in VanMoof sole determination you violate any provision of these Terms. VanMoof also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the Service are subject to change or elimination at VanMoof sole discretion. VanMoof reserves the right to interrupt the Service with or without prior notice for any reason. You agree that VanMoof will not be liable to you for any interruption of the Service, delay or failure to perform.

1. You deliberately leaving your bike unlocked and/or unattended unless you can demonstrate to our reasonable satisfaction that other precautions were taken to protect Your bike;
2. You were not using the VanMoof Chain Lock to lock your bike at the time it was stolen.
3. a malfunction of any software, application or other material downloaded to Your bike from third parties by you or anyone else using your bike with your permission;
4. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on Your Equipment;
5. Theft from any property unless You can demonstrate to Our reasonable satisfaction that there was forced entry to the property or the Theft had taken place despite You taking reasonable precautions to protect Your bike;
6. Confiscation of Your Equipment by any government or public authority;
7. Adjustment to or alteration of Your bike;
8. War, invasion, act of foreign enemy, hostilities, civil war, terrorism, rebellion, revolution or military or usurped power;
9. Without a crime reference number from the Local police department.
10. When theft of the bike is covered under any other insurance policy stated under your name.
11. More than 3 thefts within the term of your policy,
12. Any damage to your bike caused by you or others before the theft of the bike.
13. If your bike was outside the following countries at the time it was stolen; he Netherlands, Germany, Japan, USA, Belgium, Luxembourg, France, Spain, United Kingdom, Ireland, Austria, Denmark, Finland, Italy, Latvia, Poland, Portugal, Sweden.
14. Routine servicing or repairs by anyone not authorised by VanMoof;
15. Any defect or fault covered by a supplier's guarantee or warranty.
16. Costs suffered by you as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

1. Accessories or other equipment (apart from the VanMoof Chain Lock which will be replaced free of charge) attached to the bike after Your Equipment was Accidentally Lost or Stolen;
2. When you have not reported the bike stolen in the app within 14 working days after you pressed charges or reported it to the Police.
3. When the bike is sold to another user (your policy is unique to you as a user)
4. When the bike is transferred incorrectly within the app in a period of 2 years
5. Not following the manufacturer’s instructions;

1. Follow the step by step instructions below to report a claim.
2. Confirm that your VanMoof Electrified S or SmartBike has really been stolen. If possible, contact the owner or management of the last known location of your bicycle to see if it has been found.
3. Report the theft to the police (or local police if abroad at the time of the theft) as soon as possible and obtain a report or crime reference number together with details of the police station. We encourage you to report any theft within 14 days, and ideally immediately.
4. You must be registered in the VanMoof app and the stolen VanMoof Electrified S or SmartBike must be registered under your account.
5. To make a claim please login to your VanMoof app on Android or IOS and navigate to “menu” / “report stolen bike” click on “yes”
6. VanMoof will follow up on your claim within 48 hours to validate the theft and start the Bike Hunting process.

At all times VanMoof shall be entitled to engage third parties to fulfil (parts of) an Agreement. If VanMoof calls in third parties, the terms and conditions that apply to the agreement between such third parties and VanMoof apply to the Agreement notwithstanding the rights and obligations of VanMoof and the Client arising from the Agreement, to the extent that in the event that these rights and obligations deviate, the terms and conditions that bind VanMoof to any third party shall prevail. The terms and conditions that bind VanMoof towards third parties in cases as described above will be provided by VanMoof to the Client free of charge at the Client’s first request.

1. The Client shall at all times make any and all information necessary for the execution of VanMoof’s activities available timely and shall warrant the accuracy and comprehensiveness thereof.
2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.

1. re-supplying the Products upon the return of the Products;
2. modifying the Products properly;
3. to grant the Client a discount on the purchase price to be agreed by mutual consent.
4. VanMoof shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.

1. to suspend the fulfilment of the Agreement until payment has been adequately guaranteed; and/or
2. to dissolve the Agreement with Client entirely or in part;
3. all this without prejudice to VanMoof other rights under any Agreement whatsoever and without VanMoof being held to any damages.

1. to suspend fulfilment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
2. to suspend all its payment obligations, if any, towards Client;
3. all this without prejudice to VanMoof’s other rights under any Agreement whatsoever and without VanMoof being held to any damages.

VanMoof is allowed to transfer to third parties the rights and obligations described in any Agreement with Client. If obligations of VanMoof are transferred, VanMoof must inform Client aforehand and Client shall be entitled to terminate the Agreement by the date on which the transfer shall take place. In such case, VanMoof shall not be liable for any damages. Client cannot transfer to third parties any rights or obligations from any Agreement unless after consent thereto by VanMoof.